Telecoms

Issues

The marketing department of Bouygues Telecom Entreprises wanted a tailor-made software to enable its remote sales force (400 simultaneous users) to finalize a purchase of services in less than 5 minutes. The software had to cover the entire sales process: formalization of offers, creation of customer accounts, design and follow-up of sales proposals and reporting.

The challenge was to have a single IT solution that could be used by both marketing and sales forces to ensure consistency, freshness and updating of sales data previously managed with several tools and data sources.

Goals

> Industrialize the creation of commercial proposals from conception to emailing

> treamline processes and improve business results

> Facilitate the business management, in particular via a very ergonomic back-office